# harbor | Canvas Portfolio

> A product design case study by Lily.

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PORTAL

# Harbor

A customer portal concept for support teams that brings tickets, account health, and product updates into one calm workspace.

![](https://ugc.talizen.com/_assets/site/2063084776004259840/1780712770687__asset_093_ef50e25b419e.avif)

Client

Harbor Care

Year

2025

Role

Product Designer

15

workflow screens

28%

faster triage

4

support views

## Overview

Harbor organizes support work around customer context instead of isolated ticket queues. The portal concept helps teams understand priority, history, and next actions without jumping between tools.

## Design approach

I designed a compact workspace with clear status language, predictable navigation, and lightweight account health signals. The prototype emphasizes daily support workflows and quick handoff moments.

## Outcome

The concept clarified the product direction for a support portal MVP and gave stakeholders a shared model for triage, escalation, and reporting.

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